Frequently Asked Questions (FAQ's)
Is shipping free for my espresso machine & grinder?
Yes! Espresso Momenti is pleased to offer complimentary shipping on all Home Espresso Machines and Electric Grinders.
These items are shipped directly from our trusted fulfillment partner, ensuring fast, secure delivery - packed with expert care and fully insured every step of the way. Orders typically ship within 1–3 business days. Please save all original packaging, as it is required for any future service or returns.
At Espresso Momenti, we personally oversee the entire process so you never have to navigate logistics alone. For any questions or coordination, simply reach out to us at hello@espressomomenti.com. We’re here to support you from purchase to first sip, and beyond.
Our goal is to ensure every machine arrives ready to inspire - and that every moment with it feels seamless, supported, and deeply satisfying.
Is there a quality check made prior to shipping my order?
Yes. Every order is carefully prepared and inspected before leaving the warehouse. We work with expert fulfillment partners - Chris’ Coffee, Espresso Parts, Pro Coffee Gear, and Slow Pour Supply Co - each of whom follows strict quality standards. Products are checked for alignment, finish,
and packaging integrity prior to shipping to ensure they arrive in perfect condition.
How long will my order take to ship?
Most items ship within2–5 business days and arrive within7–14 business days of shipment, depending on the supplier and your location. Delivery times are estimates and not guaranteed. You’ll receive tracking information as soon as your order ships. Please note: Espresso Momenti partners with trusted fulfillment teams, so items in your order may ship separately.
What is your return and refund policy?
In honor of your health, all sales of drinkware are final. For all other site purchases, returns or exchanges must be requested within 30 days of delivery, in original condition and packaging. Please email hello@espressomomenti.com to start the process and we’ll guide you step-by-step.
What if my item arrives damaged or defective?
If an item arrives damaged or defective, please contact us within 7 days of delivery with photos and your order number. We’ll review the issue and coordinate a replacement or refund as appropriate.
Are my espresso machines & grinders covered under warranty?
Your investment is fully protected. Espresso Momenti only partners with distributors who provide factory-authorized warranty coverage (typically a 12-month parts & labor warranty) and full technical support. Each purchase includes direct access to their dedicated tech-support departments for any future service or parts needs.
Can I cancel or modify an order after I placeit?
You may request changes or cancellations within 1 hour of placing your order. Once an order is fulfilled, it cannot be modified or cancelled.
How do I pay and is my payment information secure?
We accept all major credit cards, PayPal, and other payment methods shown at checkout. All transactions are encrypted and processed securely.
How do I track my orders?
After your order has been shipped, an automatically generated email will be sent to you via our shipping system. If you have not received this email or any other form of electronic communication within 2 days of your order being placed, please contact us to check that we have your correct email address on file.
Do you ship internationally?
Not yet – Espresso Momenti currently ships within the United States only. We’re exploring options to bring our curated coffee experiences abroad in the future.
What if I have questions about my order?
If you have any questions about your order, please email us at hello@espressomomenti.com and we will be in touch with you shortly. Our goal is to make your purchase process as seamless as possible.
🌿 A Note from Espresso Momenti
Espresso Momenti was created to slow down the rush of daily life and invite presence back into your moments.
Whether you’re brewing espresso, pouring slowly, or simply pausing to breathe, we’re honored to be part of that ritual with you.
We’re deeply grateful for every customer who joins our journey. Your support allows us to continue partnering with small artisans, designers, and manufacturers who value craftsmanship and care. Thank you for letting us be part of your coffee story.
Still have questions? We’re always happy to help. Visit our Contact Page to reach us directly.